Shipping Policy
SUN TRADERS
Order Processing
All orders are carefully packed and processed after successful payment confirmation. Our team aims to dispatch orders as quickly as possible to ensure timely delivery.
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
- You will receive an order confirmation once your purchase is successful.
Delivery Timeline
Standard delivery time is 5–7 business days from the date of dispatch.
- Delivery timelines may vary depending on your location.
- Remote or rural areas may require additional time.
- Delays may occur during peak seasons, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed at checkout.
- Any promotional free-shipping offers will be clearly mentioned on the website.
Courier Partners
We work with trusted courier and logistics partners to ensure safe and reliable delivery of your orders.
- Tracking details will be provided once the order is dispatched.
- You can use the tracking number to monitor your shipment status.
Delivery Conditions
- Please ensure that the shipping address and contact details are accurate.
- Someone should be available to receive the package at the delivery address.
- If the courier is unable to deliver after multiple attempts, the package may be returned.
Delays and Exceptions
- Delivery delays may occur due to weather, strikes, natural disasters, or logistical issues.
- SUN TRADERS is not responsible for delays caused by courier companies or external factors.
Damaged or Missing Items
If your order arrives damaged or with missing items:
- Contact us within 48 hours of delivery.
- Provide your order ID and clear photos of the package and product.
- Our team will review the issue and assist with a suitable solution.
Contact for Shipping Support
For any shipping-related queries, please contact:
SUN TRADERS
Email: ask@suntradersortho.in