Refund & Replacement Policy

SUN TRADERS

When We Offer Refunds or Replacements

We want every bite to make you smile. If you receive a wrong product, we'll make it right. Our team carefully checks every order before dispatch, but if an error occurs, we will resolve it as quickly as possible.

• Inform us within 48 hours of delivery.
• Share your order ID and a clear photo of what you received.
• Once confirmed, we’ll send the correct item or issue a refund.

Eligibility Conditions

• The product must be unused and in its original packaging.
• All tags, labels, and accessories must be intact.
• The request must be made within the specified time frame.
• Proof of purchase, such as the order ID, is required.

When Refunds Are Not Possible

• If you change your mind after purchase.
• If the correct product is delivered but doesn't match personal taste.
• If damage occurs after delivery due to improper storage or handling.
• If delivery delays occur due to logistics, natural events, or weather beyond our control.
• If the request is made after the 48-hour reporting window.

Replacement Process

• If eligible, replacement is provided at no extra cost.
• Our team will verify the issue based on the provided details and images.
• Once approved, the replacement product will be dispatched at the earliest.
• If replacement is not possible due to stock unavailability, a refund will be issued.

Refund Process

• Refunds are processed only after verification and approval.
• The amount will be credited to the original payment method.
• Refund processing time is usually 5–7 business days.
• Bank or payment gateway processing times may vary.

Our Commitment

We are a small team who care deeply. If something feels wrong, please reach out — we'll listen and work toward a fair solution. Every order carries our story of friendship, hard work, and Bengal's heritage.

How to Request